RehaFriend
Mobile app design for physiotherapists to streamline their daily tasks and enable patient's progress tracking.
Industry:
Health Care
Type:
Conceptual
Duration:
My role:
Research / UX & UI Design
Team:
Joanna Gancarczyk / Martyna Chlebicz / IrminaSawicka
Tools:
Figma / FigJam / Jira / Slack
The project idea came from a group of physiotherapists for whom I provided other design services. There were 2 key problems that we wanted solved with this project.
Problems
Most physiotherapy patients fail to comply with recommendations, which adversely affects therapy outcomes.
The therapist has no control over patient's behavior between sessions.
Solution
A mobile app to monitor patient's progress between visits and motivate therapy recommendations adherence.
Questions & hypothesis
Do most physiotherapists encounter similar problems?
What other needs and pain points do they have?
Are there any relevant solutions on the market?
If so, what are their weaknesses? What could be done better?
Competition Analysis
Analysis of 8 existing applications for physiotherapists, medical offices, personal trainers. Identification of their strengths, weaknesses and functionalities
Quantitive Research
Survey conducted with 30+ physiotherapists gathered various types of data, including demographic information, the methods responders use to run their practices, their daily tasks and challenges, as well as the tools and technologies they utilize in their work.
Additionally, the survey explored how these professionals evaluate the usefulness of the solutions we propose.
Qualitative Research
In-depth interviews with 5 physiotherapists running different types of practices in terms of, e.g. location, type of patients, number of co-workers, employment method. The questions covered topics like: typical work day, cooperation with patients and coworkers, needs and pain points.
Based on interviews, 2 personas with empathy maps were created.
Creating additional User Journey Maps for typical tasks performed by every persona allowed us to realize the exact problems they could encounter.
Personas & Empathy Maps
User Journey Maps
As a result of the research and empathy phase, it turned out that our initial assumptions regarding the main problems of the target user group were not entirely accurate.
100 % of those interviewed indicated keeping medical records as the main pain point in their daily work.
We had to redefine our main problems an goals.
Redefined problems
Physiotherapists are an extremely busy professional group.
The daily duties related to maintaining medical records (which is mandatory) and handling visits overwhelm them and do not allow them to focus on what is most important - the patient's therapy.
Solutions
A mobile app that allows you to simplify, automate and speed up everyday tasks related to maintaining medical records and managing visits.
Intuitive, easy-to-fill forms
Using an AI assistant to maintain visit documentation, which records a conversation with the patient and fills in the medical documentation on this basis.
New approach
If physiotherapists were to be interested in our product, we should first solve the main problems.
Placing tasks on the red path matrix allowed us to identify 3 main features that should be included in the MVP of the designed application in the first place:
Maintaining medical records
Reviewing patients documentation
Managing visits
User Flows
created for the main user tasks
Wireframes
Lo-fi wireframes were created for the tasks presented in user flows
Typography & colours
Components
Example of components
